Knowledge Maturity Model

The maturity model 5iKM3 has been evolved by keeping in mind all these aspects of knowledge management. this framework describes each state of maturity and addressess the objective od each state. Futher, it is able to relate the KM initiatives with the percieved business benefits of each states.


To benchmark KM maturity, five stages of maturity have been identified :
1. Intial - Organization has no formal processess for using organizational knowledge effectively for business delivery.
Organization speak - "We may have lots of knowledge but we do not know how to harness it in a structured manner for business benefits".

2. Intent - organization realizes the potential in harnessing its organizational knowledge for business benefits.
Organization speak - "We know we have lots of knowledge and we are moving in the direction of harnessing the same".


3. Initiative - Organization have knowledge-enabled their business process and are observing its benefits and business impacts.
Organization speak - "We need to leverage knowledge from all the touch points and we have made a start; however we are cautious"

4. Intelligent - Organization has matured collaboration and sharing throughout the business process that results into collective and collaborative organizational
Organization speak - "We are able to harness knowledge from all the touch points in the organization and realizing the business benefits out of it".

5. Innovative - Organizational knowledge leads to consistent and continous process optimisation giving it a business edge.
Organization speak - "We have institutionalised the knowledge and are able to innovate and optimise the business process".

these states of KM maturity can be achieved thrrough consistent and concentrated efforts. To sustain continuos growth, one needs to progress step by step to attain the higher levels of knowledge maturity. Futher,there cannot be a short cut to reach the highest maturity state - innovative.

From : TATA Consultancy Services